100% Money Back Guarantee

It's not common, but it happens.  Hearing is very challenging.  All we ask is that you give us a call for an RMA to help expedite the process.  We can receive 100's of packages a day and we don't want anything getting lost or processed as a repair instead of a return.


Follow these steps for a complete refund

including the original shipping charges:


1. Return the product in a safely wrapped, and insured package, within 45 days of invoice.
2. Write the RMA number somewhere on the paperwork and include inside the box.
3. Include your full name and copy of the original invoice.

If you do not call ahead for an RMA or complete the steps above as indicated, we will have to deduct 100% of the shipping charges and 10% of the original invoice cost for processing.

CALL (407) 339-2422


NOTE: Call for a RMA (Return Materials Authorization) Number, at least 45 days from the invoice date,  and we will gladly accept your device back for FULL CREDIT.  Other companies will keep the original shipping charges AND hit you with a restocking fee, but not RxEars!  Your product must reach our facility within 60 days to receive FULL credit.   Always get a receipt from your shipper to provide tracking so you can tell if and when it gets to us

We want you to be able to hear the best you possibly can.  After all, you gave it a try and that means you want our help and you trust us.  We hope you will let us set an appointment for you at a local Hearing Professional that is familiar with our products.  Our network of professionals extends throughout the USA and many foreign countries.

Returns are limited to devices, and not eligible on accessories sold separately.